FAQ
  CACC CHINESE SCHOOL
  Who organizes and runs the school?
  Where is the school located?
  What programs do we offer?
  When are classes in session?
  Would CACC Chinese School terminate a student's enrollment during the school year?

  LOGIN AND PROFILE
  How do I open an account with CACC?
  What if I forget my password?
  What if I forget my username?
  How do I change my password?
  Can I change my email address?
  How do I change my profile and preferences?

  REGISTRATION
  What is CACC Chinese School's registration policy for the 2017 - 2018 school year?
  How do I register online for classes?
  Why can't I register?
  What is the minimum age requirement?
  What are the age ranges for beginner and intermediate enrichment classes?
  How do I determine my child's Chinese level?
  How do I register for a "permission required" class?
  What if the class I want to register for is full?
  How do I add a new student to my account?
  How do I transfer into a different class?
  Will I get a refund if I transfer a class?
  Are the fees listed for a year or a semester?
  How do I pay for my classes?
  How do I check for my payments?
  How do I withdraw from a class?
  Will I get a refund if I withdraw from a class?
  How do I find my class information?
  May I observe a class?
  What is a waiver and when do I need it?
  What if I am too late for the online registration?
  May I pay for classes during the summer before school begins?
  Are payments for the Sunday classes eligible for tax deduction?
  Who should I contact if I have any other questions?

  Yard Duty
  What is $40 service deposit?
  How does this $40 service deposit work?
  How do I get this $40 refund?
  Can I choose my preferred yard duty schedule?
  How do I know my yard duty schedule?
  What do I do for yard duty?
  Can I attend my class while doing my duty work?
  Who are exempted from the yard duty obligations?

  Contact Us
  Contact Us.

 

CACC CHINESE SCHOOL
  Who organizes and runs the school?
The Chinese American Cooperation Council (CACC), a non-profit organization headquartered in Pleasanton, California, has sponsored and organized CACC Chinese School since 2003. As the governing body of CACC and its affairs, the Board of Directors oversees the management of CACC Chinese School. The school principal, along with his/her staff and volunteers, runs the daily operations of the school and is responsible for the success of all activities.
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  Where is the school located?
The CACC Chinese School currently rents facility space at Amador Valley High School, located at 1155 Santa Rita Road, Pleasanton, CA 94566.
Office service hour is every Sunday when school is in session, 9:30am - 12:30pm
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  What programs do we offer?
The Chinese American Cooperation Council (CACC) Chinese School was established to build better communities and develop future leaders who appreciate diversity, understand global challenges, are confident and inspiring, and are eager to serve local communities and the world. It has six programs and many student leadership opportunities, more than 1,900 registrations and 1,300 students, and offers almost 100 classes taught by some of the best instructors from China and America. Non-Chinese speakers are welcome and many are very successful at the school.
  • Chinese as a Second Language for Non-Chinese Speakers
  • Chinese for Elementary and Middle School Students
    (Pre-Kindergarten, Kindergarten, First Grade to Eighth Grade)
  • High School Chinese Credit Classes, AP Chinese Class, and AP Chinese Prep Class (for AP test preparation)
    • High School Chinese Program (Levels I, II, III, IV and AP Chinese) -- meet UC/CSU 'e'(world language) requirement
  • Competitive Math
    • Math Olympiad
    • Competitive Math
    • AMC 10 and Pre-AIME
    • Singapore Math
    • Math Competitions (Math Olympiad, Mathleague, AMC8/AMC10, Math Kangaroo, etc.)
  • Children Enrichment Program
    • Basketball, Badminton, Kung Fu and Tennis
    • Chess
    • Arts and Drawing
    • Dance
  • Adult and Senior Enrichment Program
    • Zumba, Chinese Dance, Aerobic Dance, U-Jam, Singing Arts, and Choir
    • Basketball, Volleyball, Badminton, Photography, Drawing
    • Adult Chinese and Senior English
  • Activities for Leadership Development and Mentoring
    • Seminars for Extracurricular, College Planning, Real Estate and more
    • Extracurricular, Volunteer, and Leadership Opportunities

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  When are classes in session?
The school is open on Sundays from 9:00am to 1:00pm from late August to early June at Amador Valley High School in Pleasanton. The school is closed in summer. Please see school calendar
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  Would CACC Chinese School terminate a student's enrollment during the school year?
All the students at CACC Chinese School are required to follow the student guidelines. The school will work hard with students, parents, teachers, and staff to resolve students' problems. However, CACC Chinese School reserves the right to terminate a student's enrollment from the school at any time to maintain the safety and/or the quality of teaching and learning at the school.
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LOGIN AND PROFILE
  How do I open an account with CACC?
  1. Go to the CACC home page: www.caccusa.org.
  2. Click Login tab.
  3. Click under New to CACC? on the left panel to open your CACC account.

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  What if I forget my password?
After clicking on the Login tab, click on I forgot my password, then enter your username and email address. Your password will be emailed to you. If you have trouble in getting your password this way, please email to cs@caccusa.org.
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  What if I forget my username?
After clicking on the Login tab, click on I forgot my username, then enter your email address, phone number and your full name. Your username will be emailed to you. If you have trouble in getting your username this way, please send an email to cs@caccusa.org with your email and phone number to request your username. Your username will be sent to you within 24hrs. *** Please DO NOT open a new account to avoid confusion and trouble down the line.
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  How do I change my password?
Click on Profile on the second top bar and fill in the current password, new password, confirm password and click on Submit at the bottom.
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  Can I change my email address?
Yes. But, you have to do BOTH the followings after logging into your account:
  1. Click Profile on the second top bar and fill your new email address, as well as other profile information, including mailing address. You must put in current password, then click on "SAVE" to save all the changes. - The email address provided here is mainly used for receiving emails from CACC and CACC Chinese School.
  2. Go to Chinese School, and click Registration. Select Contact Information on the left to update 1st and 2nd Guardian's emails, if applicable - The email address provided here is mainly used for teacher contact and class information.

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  How do I change my profile and preferences?
Your profile and preference information are stored in CACC's database after you have registered. You can change all of your settings and information except your username. Please click on Profile to make changes, and put in your current password, then click Submit at the bottom to save all the changes.
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REGISTRATION
  What is CACC Chinese School's registration policy for the 2017 - 2018 school year?
School registration policy is set as a guideline for registration. It includes the registration date, deadlines, and refund policy. Please refer to CACC Chinese School front page for the details.
Any questions, please refer to cs-registration@caccusa.org
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  How do I register online for classes?
You must create student profile and contact information for being able to register
  1. Create CACC account on CACC website
  2. Log in to your account
  3. Click the Chinese School tab
  4. Click Registration on the left panel
  5. Click Contact Information on the left panel and enter your family contact information
  6. Click Student Profile on the left panel to add student(s) - This is a must step to take
  7. Click Class Registration on the left panel to select classes for a student
  8. Register one student to one class at each time

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  Why can't I register?
Registration usually begins in early May (dates will be posted online by end of April).
Registration is divided into 3 main groups:
  1. The first week of registration -- is specifically reserved for CACC Chinese School teachers, current room parents, PTA officers, and retired BOD;
  2. The second week of registration -- is specifically reserved for all current students;
  3. Starting from the third week, registration is open to all students in public.
*** Family may see all class information. But may ONLY be able to register during its designated registration period.
Please contact cs-registration@caccusa.org for any registration difficulties.
*** Please provide your full name, email address and phone number associated with your CACC account. We will help to resolve the issues.
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  What is the minimum age requirement?
The minimum age for Kindergarten Chinese class and/or level 1 enrichment class is 5 years of age on or before September 1st of that school year.
As for school year of 2017 - 2018, the student's birthday must be on or before 09/01/2012; For Pre-K classes, student's birthday must be on or before 09/01/2013. In addition to the birthday requirement, student's ability to learn in the classroom is another key factor for enrolling in the class. Student's learning ability is subject to our teacher's assessment.
If your child's birthday is after 09/01/2012 for Kindergarten OR after 09/01/2013 for Pre-K, you must withdraw your child from the class. A 5% process fee will be charged based on the school's withdrawal policy.
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  What are the age ranges for beginner and intermediate enrichment classes?
Please refer to class description on CACC website, under Chinese School, for student age requirement to each specific class.
ALSO, please keep in mind that each child is a unique individual. We strongly recommend parents choose classes according to a child's ability and maturity, in addition to the child's age
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  How do I determine my child's Chinese level?
For current students, we suggest that you talk to your child's teacher to find out the appropriate level for your student. In addition, you can refer to our Chinese Language Syllabus to get a general idea. We have placement tests for High School Chinese II, III, IV, and AP (not AP Prep) in April for next school year.
On the first day of school, most Chinese classes will conduct a skill level assessment. Adjustments can then be made according to the assessment results.
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  How do I register for a "permission required" class?
In order to register a "permission required" class, you will need to get a permission first, by 1) taking a pre-test and reach a desired score, OR 2) obtain a permission (on teacher recommendation form) directly from the class teacher.

To get a "Teacher Recommendation Form" for the class:
  1. Log in to your CACC account
  2. Click the Chinese School tab
  3. Click Registration on the left panel
  4. Click Class Permission on the left panel
  5. Select the "permission required" class you are interested in the drop down list
  6. Select the student to be enrolled in this class (one student, one class at a time)
  7. Click Printable Form and print out the Teacher Recommendation Form
  8. Bring this form to teacher for assessment. If the teacher agrees that your child fits into the class level, the teacher will sign this Teacher Recommendation Form
  9. Submit the form with both the parent's and the teacher's signatures to the school office for school staff to enter this permission into the registration system
  10. You will then be able to register this class.
If you have already taken the pre-test with adequate scores to make to the class, your class registration permission will be added at your registration. There is no paper needed to send to the office.
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  What if the class I want to register for is full?
There is no waiting list for a class is already full. Please check the class status online frequently to see if space becomes available. Usually, in the first two weeks of school, before 9/8/2017, there are a lot of class change activities due to family's schedule change or change in mind on the classes to take. If you need further assistance, please email to cs-registration@caccusa.org.
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  How do I add a new student to my account?
  1. Log in to your account
  2. Click the Chinese School tab
  3. Click Registration on the left panel
  4. Select Student Profile on the left to add a new student, and SAVE the changes

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  How do I transfer into a different class?
Transfer can only be performed between the classes of same tuition and same date/time period. Otherwise you must withdraw the old class first and then register for the new class. Class cannot be transferred between early registration discounted fee and class with regular fee either (tuition is different).
  1. Log in to your account
  2. Click the Chinese School tab
  3. Click Registration on the left panel
  4. Click Class Transfer on the left panel
  5. Select the student and the class you want to transfer out of, and select the class you want to transfer into
  6. Click Transfer Class

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  Will I get a refund if I transfer a class?
  • Before 6/30/2017
    • You can switch to any other class online with same tuition (no penalty)
    • If you switch to a class with higher tuition, you will need to pay the difference. If you switch to a class with lower tuition, the balance will be refunded to you in October with a 5% processing fee charge.
    • You may transfer to another class with same class time period and same tuition directly online.
  • From 7/1/2017 - 9/8/2017
    • If you have paid for a class before 6/30 (with class discounted rate) and want to switch to another class online on or after 7/1 (with regular class rate), you must withdraw from the class first and then register for the new class. You will need to pay the difference between the discounted tuition and the regular tuition.
    • If you have paid for a class during 7/1/2017 to 9/8/2017 and want to switch to another class online with the same class time and tuition in this specific time period, you may transfer between the two classes directly.
  • After 9/8/2017(late Changes)
    • Any class change must be handled in office after 9/8/2017. There will be a $20 processing fee for EACH CLASS changed, in addition to the class tuition difference.
    • If you have paid for a class before 6/30 and want to switch to another class after 9/8, you will need to pay the tuition difference between the discounted and regular tuition PLUS the $20 processing fee for each class change.
    • There is not refund if you switch to a class with lower tuition.

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  Are the fees listed for a year or a semester?
Most of the classes are for a year. Please pay attention to the durations and fees posted for each class. The tuition for each class is to cover the class for the term specified.
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  How do I pay for my classes?
  1. Go to www.caccusa.org and log in to your account
  2. Click the Chinese School tab
  3. Click Registration on the left panel
  4. Click Summary on the left panel to see all the classes registered
  5. Click Checkout on the left panel and follow the on-screen instructions to pay fees by credit card or PayPal online
Online payment is highly recommended throughout the registration process to avoid unnecessary long waiting time at school office.

Personal check payment can only be done in office when school has started. Please make the check payable to CACC. Payment must to done in full within 14 days of registration if it is done before school has started, or within 7 days of registration if it is done after school has started.
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  How do I check for my payments?
  1. Go to www.caccusa.org and log in to your account
  2. Click the Chinese School tab
  3. Click Registration on the left panel
  4. Click Summary on the left panel
  5. On the Summary page, find Received Payments/Adjustments (Detail), click (Detail)
  6. You may also print out this payment page for your record.

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  How do I withdraw from a class?
Prior to 12:00 midnight of 9/8/2017, you can withdraw from classes yourself online in your CACC account.
After 12:00 midnight of 9/8/2017, you must come to office for any class withdraw
  1. Go to www.caccusa.org and log in to your account
  2. Click the Chinese School tab
  3. Click Registration on the left panel
  4. Click Class Withdrawal on the left panel
  5. Select the student who is withdrawing from the class
  6. Click Drop Class
  7. Click Summary to see the final class registration for your family

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  Will I get a refund if I withdraw from a class?
  • Before 9/8/2017, there will be a refund for class withdrawn with a 5% processing fee charge.
  • After 9/8/2017, no refunds will be issued for any remaining balance as a result of class withdrawal or change, except for medical reasons proven by a doctor's note. The refund amount will be calculated based on the date provided on the doctor's note.
  • If a refund is due to student medical reason with a valid doctor note, there will be NO 5% processing fee charge for the refund.
  • All refund for online payment will be done online to the credit card used for the payment, UNLESS a refund check is requested by the family.
  • Refund checks will be issued in late October after all online refund is done. A notification email will be sent to these families for picking up the refund check.
  • DO NOT CANCEL your online payment through PayPal or other credit card companies If you cancel your payment through PayPal or other credit card companies, you will be charged a $100 penalty to cover fees and work associated with your cancellation. If you do not pay this penalty fee, your account will be disabled and you will not be able to register for future CACC CS classes or CACC events.
Please note:
  • Class size is decided by the school. The school reserves its right to change or cancel classes without prior notice. Applicable refunds will be issued under such circumstances with no 5% processing fee charge.
  • The school reserves its right to change teachers without prior notice. This change does not affect current class arrangement. Therefore, current refund policy applies.
Also, please note:
Some class tuition includes textbook. If you withdraw such a class, the textbook cost will be deducted from your class refund amount. In order to get that textbook fee back, you must return the textbook to office in its original condition. If you withdraw a class which does not contain textbook in its tuition, you are responsible for the cost of the textbook that you might not able to return to where you got them and get refund. Please refer to Textbook Policies.
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  How do I find my class information?
  1. Go to www.caccusa.org and log in to your account
  2. Click the My Classes tab under the top panel
  3. This will bring you to a page that shows all classes your family has registered

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  May I observe a class?
Yes. Only upon request. Two free class trials are granted per student per class. You must obtain your class observation permission slip from the school office before class starts for that day only.
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  What is a waiver and when do I need it?
A waiver contains conditions that you are required to accept before being enrolled in the Chinese School. You must acknowledge you have read and agreed with these conditions before your registration can be completed. An additional waiver is required for certain enrichment classes. Teachers will hand out the additional waiver forms in the class.
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  What if I am too late for the online registration?
If the online registration deadlines have passed, you may still register for some of the classes. Please take the following steps:
  1. Send an email to cs@caccusa.org or check with school office to see if space is still available
  2. It is highly recommended to observe the class (must obtain a permission slip from the school office before going into the class)
  3. Discuss with the teacher and the program director to determine if the class is appropriate to your student
  4. Register the class per office staff instructions
  5. Complete tuition payment.
    • On or before 12/31/2017, full tuition payment for the year is required
    • Starting from 1/1/2018, 75% tuition payment for each class is required
    • Starting from 3/1/2018, 50% tuition payment for each class is required
    • All New Registrations will require a annual $30 non-refundable registration fee and a $40 service deposit in the account.

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  May I pay for classes during the summer before school begins?
Yes. You MUST pay online by credit card or PayPal. This is the only option for payment during summer before school begins.
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  Are payments for the Sunday classes eligible for tax deduction?
***CACC is not operating as a childcare service. Payments for the Sunday classes provided by CACC are generally not eligible for any tax benefits related to dependent care. Please refer to IRS Publication 503 at http://www.irs.gov/pub/irs-pdf/p503.pdf for more guidelines.
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  Who should I contact if I have any other questions?
Our registration policies, class information and FAQ (Frequently Asked Questions) on the website will usually answer most of your questions. If you still have questions or concerns, please come to the school office in room Q215 9:30am - 12:30pm on Sundays when school is in session or email to cs-registration@caccusa.org. School staff will be more than happy to answer your questions.
*** Please note, there is no school in the summer.
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Yard Duty
  What is $40 service deposit?
CACC Chinese School is a non-profit organization. Its operation heavily relies on volunteers. Every registered family has obligation to 2-4hrs of yard duty per registration agreement. This applies to all registrations for children and adult classes. The $40 service charge is a way to reinforce this volunteer obligation.
Please note, classroom duty is NOT a yard duty we are talking about here.
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  How does this $40 service deposit work?
This $40 is charged and deposited in your account when you register with CACC Chinese School at first time. It will remain in your account and carry over to next school year if you have fulfilled your family yard duty obligation. You will not see this $40 charge when you register with CACC Chinese School in next school year.
But, if you fail to fulfill this obligation, this $40 will be actually charged from your CACC account. Another $40 deposit is needed in your account. Therefore, you will see another $40 charged at your next school year registration.

To see the $40 service deposit activities in your account, please follow these steps:
  1. Login your CACC account at cs@caccusa.org
  2. Click Chinese School on the top bar
  3. Click Registration on the left panel
  4. Click Summary on the left panel
  5. Click on Service Deposit(My Service Deposit:) on mid right list panel on this "Registration Summary" page - you will see: When you initially deposited the $40 in your account, when the $40 deposit was charged due to missed yard duty on which day.
  6. This next to Service Deposit(My Service Deposit:) also has explanation on the service deposit
Please email to cs-duty@caccusa.org for any questions, concerns, or dispute on the charge.
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  How do I get this $40 refund?
If you have fulfilled yard duty obligation for the previous school year, and you are no longer registered with CACC Chinese School, this $40 deposit in your account will be refunded to you in October. An email notification on picking up the $40 refund (in cash) will be sent to you at that time.
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  Can I choose my preferred yard duty schedule?
Yes. Before 9/8/2017, when you register, you can pick your preferred yard duty schedule as 1st choice and 2nd choice.
  1. Go to www.caccusa.org and log in to your account
  2. Click the Chinese School tab
  3. Click Registration on the left panel
  4. Click Yard Duty Timeslots on the left panel
  5. Chosen Scheduled by school Or yourself
  6. Click Save my schedule
After the 9/8/2017, if you have not chosen your yard duty date, school will randomly pick it for you. Your duty schedule will be post in your account after 10/1/2017
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  How do I know my yard duty schedule?
  1. You can check it online
    • Login your account
    • Click "My Classes"
    • Click "Duty Schedule" on left panel under "MY DUTY" section
    • If the schedule does not work with you, please contact office at cs-duty@caccusa.org for rescheduling 2 weeks ahead of time.
  2. Email reminder - There will be an email reminder sending to you by Wednesday midnight for your duty schedule on the incoming Sunday.
Missed yard duty will result a charge of $40 service fee.
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  What do I do for yard duty?
Please check in your duty on time at front gate of the school, by the stairs. The earlier schedule is 8:45am-11am, and the later schedule is 10:50am-1:10pm.
The actual duty work is assigned at the time you check in. Please check yard duty policies and responsibilities
Your arrival on time is critical to the function of Chinese School. If you are late to your duty schedule, your duty time will be extended.
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  Can I attend my class while doing my duty work?
NO. You need have undivided attention to your duty work. The function of all classes and students safety is on your hands. If you have a class during your duty time, please contact duty officer to change your duty schedule.
If you are found that you left your duty position for any reason, your duty work will be forfeited. This will result a charge of $40 service fee.
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  Who are exempted from the yard duty obligations?
Room parents, PTA officers and current BOD members are exempted from yard duty obligations. Have your teacher to send an email to office indicating that you are the room parent for that class.

However, classroom duty is NOT a yard duty. Classroom duty only helps the functions of the class.
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Contact Us
  Contact Us.
If you have any questions or concerns, please visit website at www.caccusa.org, email to cs@caccusa.org, or come and visit the school office in room Q215 at Amador Valley High School in Pleasanton. We will do our best to assist you.
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